Protecting our customers accounts’ and privacy is one of our highest priorities. Piggott State Bank will NEVER request personal information by phone, email, or text messaging, including account numbers, personal identification information, passwords, or any other confidential customer information.
If you believe you have received fraudulent communication from someone misrepresenting themselves as a Piggott State Bank employee, please give your local branch a call.
Today’s electronic environment is ever changing, so it’s important to keep up with the latest information. Don’t let the lack of knowledge make you a victim to identity theft. Use the information below to help develop good habits that will protect you and your accounts from malicious activity.
We will also list any scams that could potentially affect our customers on this page, so please check back often if you have any concerns. You can always reach out to us if you are unsure of the legitimacy of a claim associated with our bank or your finances.
In addition to the information provided regarding online banking security, commercial and small business account holders should institute additional measures in order to further protect their online banking information.
Identity theft occurs when someone uses your personal information such as your Social Security Number, account number, or credit card number without your consent to commit fraud or other crimes. The following are tips to protect you against identity theft:
Regulation E is a consumer protection law for accounts established primarily for personal, family, or household purposes. Regulation E gives consumers a way to notify their financial institution that an EFT has been made on their account without their permission.
Non-consumer accounts, such as corporations, partnerships, trusts, etc. are excluded from coverage. A non-consumer (business account) customer using internet banking and/or bill pay is not protected under Regulation E. As such, special consideration should be made by the business customer to ensure adequate internal security controls are in place that commensurate with the risk level that the customer is willing to accept.
As a non-consumer customer you should perform periodic assessments to evaluate the security and risk controls you have in place. The risk assessment should be used to determine the risk level associated with any internet activities you perform and any controls you have in place to mitigate these risks.
If you believe an unauthorized EFT has been made on your account, contact us immediately. If you notify us within 2 business days after you learn of the loss or theft of your ATM/debit card or Personal Identification Number (PIN), the most you can lose is $50. Failure to notify the bank within 2 business days may result in additional losses.
The term EFT does not include:
Managing your finances using a smartphone or tablet can be very convenient. However, you should consider these safety tips to protect your account information:
Online Banking is accessed through a Secure Socket Layer (or SSL), meaning all data transmitted to or from the bank’s computer systems is encrypted and your money and privacy are protected. Several firewalls exist to prevent unauthorized access to the system and ensure your information is accessible only with an Internet Banking ID and PIN.
In addition to the security features put in place by Piggott State Bank, you can help protect yourself by taking the following actions to stay safe and secure your information:
The Bank uses the same security precautions for mobile and bill payment services as for online banking. The bank will never request your PIN or other sensitive information over the mobile channel. Usernames/userIDs, passwords, or personally identifiable information should not be stored on mobile devices, and mobile banking PINs are disguised with asterisks to prevent a fraudster from viewing the PIN. In addition, you may only log into mobile banking if you also have the correct online banking user name and the password that is sent via Short Message Service (SMS) each time you sign in. Carrier Message and Data rates may apply. You will have the option to opt out of the message program at any time. For help, text “HELP” to 99588. To cancel, text “STOP” to 99588.
Consumers can request one free copy of his or her credit report every year. Reviewing your credit report can help you find out if someone has opened unauthorized financial accounts, or taken out unauthorized loans, in your name.
An EFT is the electronic exchange or transfer of money from one account to another, either within a single financial institution or across multiple institutions initiated through electronic-based systems. The term includes, but is not limited to:
Unlimited loss to a consumer account can occur if:
For a complete detailed explanation of protections provided under Regulation E, please visit the Consumer Financial Protection Bureau ’s (CFPB ’s) website:
Please contact any of our branch locations directly or by call at (870) 598-3802 with any questions or concerns you may have. If you believe your online banking account has been compromised or you receive suspicious or fraudulent mail, email, or websites related to Piggott State Bank, please contact us immediately.
Remember: Piggott State Bank will never contact any customer and request electronic banking credentials. If you get a call asking for your credentials, hang up and call us!
FDIC Consumer Protection
http://www.fdic.gov/consumers/
Consumer Action: Complaints
https://www.usa.gov/consumer-complaints#item-212527
US Department of Homeland Security
http://www.us-cert.gov/home-and-business
Protecting Your Business: Start With Security
https://www.ftc.gov/news-events/audio-video/business
NACHA Fraud Resources
https://www.nacha.org/content/current-fraud-threats
Consumer Information: Wiring Money
https://www.consumer.ftc.gov/articles/0090-using-money-transfer-services
Federal Communication Commission – Business Cyber-planner:
http://www.fcc.gov/cyberplanner
Consumer Information: Identity Theft
https://www.consumer.ftc.gov/features/feature-0014-identity-theft
Federal Trade Commission: Identity Theft by Mobile Phone
https://www.consumer.ftc.gov/blog/identity-theft-mobile-phone
Federal Trade Commission: Tips for Using Public WiFi Networks
https://www.consumer.ftc.gov/articles/0014-tips-using-public-wi-fi-networks